FAQs for Providers

Frequently Asked Questions(FAQs)




General Questions

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Please login into your Provider Portal and use the Member Verification Search to verify active members. Use the patient’s government identification to verify their identity.

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Please make sure member’s are still active in their membership each time they visit your office.

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Once you login to your Provider Web Portal. Click on Fee Schedules and select the appropriate fee schedule.

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Avenue Dental Plan members receive free x-rays as part of their membership. If the fee schedule states $0 then please charge them $0 for that specific treatment. Please let us know if you have any questions.

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Once you login to your Provider Web Portal and click on Fee Schedules, you have access to fee schedules for all specialists.

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Please visit Find a Dentist page to see which other doctors are in our network and where you can refer patients to.

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With Avenue Dental Plan patients are not required to see a general dentist before seeing a specialist. The necessity of having a referral is at the discretion of the provider.

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Please make sure that patient’s are given a printed treatment plan with options and appropriate fees in accordance to the proposed Fee Schedule.